Cookie Policy

Updated: 27 July 2024

This Cookie Policy describes how Hello Radius uses “cookies” in connection with our Platform and Services.

 

1. What is a cookie?

A cookie is a small text file that is stored on the browser of a computer when a user visits a website. Cookies enable providers to operate their website, to understand how you use a website, to store site preferences, such as remembering your sign-in details to provide a better user experience.

Cookies may also be used to establish anonymised statistics about the browsing experience on a website.

 

2. How Hello Radius uses cookies

We use first-party cookies (set by Hello Radius) and third-party cookies (which are not controlled by us), in accordance with our Privacy Policy, to:

  • ensure our Services function properly,
  • detect and prevent fraud,
  • understand how visitors use and engage with our Platform, and
  • analyse and improve our Platform and Services.

Below you will find more details about each type of cookie we use and their purpose on our Platform.

First-party cookies are set by Hello Radius, whereas third-party cookies are set by external providers and are not controlled by us.

Essential cookies

These are cookies that are strictly necessary for the operation of our Platform and Services to make it usable and secure. They are always enabled.

We use the following types of essential cookies on our Platform, which are all functional cookies that are used to enhance our Platform functionality:

 

Cookie NamePurposeTypeDuration
_hr_caStore cookie consent preferencesFirst-party functional cookiePersistent cookie for a duration of 11.5 months (opt-in), or 1 day (opt-out)
_hr_ccdStores cookie consent date as a timestampFirst-party functional cookiePersistent cookie for a duration of 11.5 months (opt-in), or 1 day (opt-out)
_hr_ccidStores cookie consent preferences and a Universal Unique Identifier (UUID) as a record of consentFirst-party functional cookiePersistent cookie for a duration of 11.5 months (opt-in), or 1 day (opt-out)
_hr_vsidStores a Universal Unique Identifier (UUID) and a timestamp per session to track job viewsFirst-party functional cookiePersistent cookie for a duration of 24 hours
_stripe_sidDetects and prevents fraudThird-party functional cookieSession cookie
_stripe_midDetects and prevents fraudThird-party functional cookieSession cookie
helloradius-app.AuthUserTokens, helloradius-app.AuthUserTokens.sigPair of authentication cookies to store user’s tokenFirst-party functional cookiePersistent cookie for 12 days
helloradius-app.AuthUser, helloradius-app.AuthUser.sigPair of authentication cookies to store user that is authenticated (signed in).First-party functional cookiePersistent cookie for 12 days
_hr_jsnShow session messages to userFirst-party functional cookiePersistent cookie for 24 hours
_hr_demoAllows user to access demo siteFirst-party functional cookiePersistent cookie for 5 days
_hr_rcChecks origin of shared linkFirst-party functional cookiePersistent cookie for 5 days
_cityStores Visitors / Users city to show relevant informationFirst-party functional cookiePersistent cookie for 24 hours
_countryStores Visitors / Users country to show relevant informationFirst-party functional cookiePersistent cookie for 24 hours

 

We use a third-party payment gateway provider to process payments as an essential part of our services. The third-party payment gateway provider will store personal data such as your email address, mobile phone number and payment credentials. For more information about the data used, collected, and stored by our third-party payment gateway provider click here.

Non-essential cookies

These cookies are not essential for the Platform to operate.

Analytical cookies collect information and report Platform usage statistics to help us understand how visitors and users interact with our Platform. The cookies do not collect data that can personally identify anyone, and the statistics are anonymised.

This is how we aim to improve our Services and the user experience we provide to you.

We use the following types of non-essential cookies on our Platform:

 

Cookie NamePurposeTypeDuration
_gatLimits the number of requests to Google Analytics to manage the number of users on our platformFirst-party analytical cookie by Google AnalyticsSession cookie
_gaRegisters and stores an anonymous unique ID to track activity across our platformFirst-party analytical cookie by Goolge AnalyticsPersistent cookie for a duration of 2 years
_gidTracks pageviews using an anonymous unique IDFirst-party analytical cookie by Goolge AnalyticsSession cookie

 

The Google Analytics cookies we use are first-party cookies as they are set by our Platform domain. However, Google may collect information from our use of this service. To find out more about how Google uses this information click here, you can also read how Google safeguards your data.

Advertising

We do not display personalised adverts anywhere on our Platform. This means we do not collect, use, or share your personal data for the personalisation of adverts.

 

3. How to manage your cookie preferences

Please note that essential cookies are necessary for the operation of our Platform and Services and are always enabled.

If you want to remove all cookies that are already on your device, you can do so by clearing your browser’s cookies.